Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...
SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the cloud contact center for innovative enterprises, is participating in the global expansion of Amazon Web Services (AWS) Contact Center Intelligence ...
RESTON, Va.--(BUSINESS WIRE)--Clarabridge, a global leader in Customer Experience Management (CEM) for some of the world’s top brands, announced today that the Clarabridge CX Analytics solution now ...