Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay busy and get to know the people at the table.

Great customer service skills represent the practices, methodologies and techniques that employees use to better engage and interact with customers. Employees with these skills enable a company to ...

Getting Back To Customer Service Basics In A Digitally Connected Era For as long as retail has existed, so has customer service. One would argue that the two go hand-in-hand, and that a retailer ...

Recently, I visited an organisation to sell a training program that my organisation was conducting on Customer Service. During my conversation with the General Manager, he asked me the target market ...

Social media usage continues to grow explosively. Not surprisingly, businesses want to leverage social media for customer acquisition and retention, as well as brand building. Providing good customer ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer service is not a department. It’s a philosophy to ...

Anyone who has had a customer support e-mail query orphaned by a vendor or who has been forced to abandon a shopping cart midsession knows that online customer service has a long way to go. E-commerce ...

Recently I had the opportunity to listen to an inspiring presentation by Horst Schulze, Founder of the Ritz Carlton Hotels and, more recently, Capella Hotel Group. His goal during the presentation was ...

The liberal return policies and fast shipping that define Internet marketplaces have made customer service offered by many retailers better than ever, whether they operate brick-and-mortar storefronts ...